These are conducted annually. Parents are asked their views on a wide variety of topics allowing the school to celebrate what we are doing well but also to consider and improve where there are concerns.
In the 2019- 2020 Survey the highlights were the following:
Parents told us that they felt welcome at Wye school (82%), that they would recommend the school to family and friends (86%), that children were safe (95%) and that they felt that they could contact the schools about any issue (82%), that teaching was good (83%) and that the school’s academic performance was impressive (81%).
However, whilst still majority positive, some areas were less strongly positive, prompting us to make some changes:
A smaller majority of parents (68%) felt that reports were well timed. Parents also suggested that we should look at the content of our reports – 64% said that they found the information sent home useful.
As a result of this we have very carefully considered the timing of reports for this year. We have put in an extra set of reports which will come out before half term to support parents and students in understanding their current level of progress given the fact that students have been working remotely for much of last year.
We have also ensured that there is a greater depth of explanation presented to parents with reports so that they are aware of the criteria that teachers are using in order to come to grading decisions.
The next Parental Survey opens on the 2nd November 2020 and will be open for 1 month (closes 4th December).
Parent Voice Meeting, Tuesday 27th November 2018
- Buses - some parents expressed dissatisfaction with the promptness of the service buses, the times of the Stage Coach public buses, the lack of interaction of some drivers with parents if there are issues on the bus and the price increase of the Young Persons Travel Pass. The school explained how to contact Kent County Council and the individual bus companies, who are the decision makers for the bus services.
- Behaviour Policy - some parents wanted to know if the school supported students who were being sanctioned under the behaviour policy. The school explained how we support students and steps that happen if particular students are regularly being sanctioned.
- Communication - some parents expressed that they had issues with the format/explanation of reports sent home, the ability to communicate with teachers about homework issues and unanswered emails. The school asked that if a parent is having issues contacting a particular member of staff they copy in the school office who will ensure their line manager knows. The school also committed to including a better explanation of grades and numbers used with the next report sent home. A question about parents evening led the school to make it clear that it is optional whether students attend with their parents or not, we are happy to talk to the parent about their child, or to the child with their parent, to suit the family preference.
- Mental Health - a parent asked if we have anything in place to support the mental health of our students, and recommended an NHS programme if we do not. The school explained that we work with the school nursing service, particularly for Year 11 and 12 students experiencing exam stress, and that our school safeguarding team are alert to the signs of emerging mental health issues for students and will contact parents if we have any worries.
- PTFA - there was discussion of how the PTFA will operate going forward. The next meeting date will be sent out as soon as arranged.
- Attendance - two parents expressed opinions/asked questions about the more formal letters and requests for medical proof of absence that the school has been using this year. The school explained that in the past we had not fully followed the Kent County Council attendance system but now that we are full size and have an attendance officer we have come into line with the way the county and other Kent schools work, as we are required to do.
- Mobile Phones - parents commented that they liked the new mobile phone policy. The school replied that it was working well and social media related issues at school had virtually ceased as a result of it.